This course contains basic information on healthcare customer service, including the definition of “customer,” the importance of first impressions, and the benefits of striving for excellence.

A review of the anatomy of the heart and lungs, the chain of survival and the C-A-Bs of CPR.

A collection of easy-to-digest snippets of information on all the little things you need to know to find success in your new role as a Home Care Nursing Supervisor.

Caregivers will learn about the types and causes of pain, ways to determine if clients are in pain, and how they can help manage a client’s pain.

An overview for caregivers of the different types of diabetes, the causes, risk factors, symptoms and treatments.

A lesson for caregivers on the basics of mouth care, including the importance and benefits of good oral hygiene.

This module addresses the adjustment period faced by clients when they move to a new environment.

This course provides an overview of a caregivers’ responsibilities in the dressing and grooming process.

This module provides an overview of client safety for both facilities and home care.

This module provides information on the physical, social, emotional, and cognitive growth adolescents are expected to follow.

This inservice provides caregivers with the definition of teamwork and provides tips for people who work with a team.

A lesson for caregivers about influenza that teaches the difference between a cold, the flu and pneumonia.

This module provides caregivers with an overview of how to handle complaints, whether they be from clients, family members, co-workers or supervisors.

This inservice provides a review of the four basic vital signs… temperature, pulse, respirations and blood pressure.

This course gives caregivers an overview of domestic abuse, including who is at risk, why people become abusers and the types of domestic abuse.

An overview of Chronic Obstructive Pulmonary Disease, including its causes, symptoms and treatments…and what the disease does to healthy lungs.

This inservice includes tips on how to think more creatively and critically, use better judgment, ask probing and pertinent questions to clarify information, explore new ideas and expose themselves to new concepts.

This course provides an overview of the five social determinants of health and indirect discrimination for caregivers.