Cart

Info

This module provides caregivers with an overview of how to handle complaints, whether they be from clients, family members, co-workers or supervisors.

Home » Shop » Handling Complaints

Handling Complaints

$125.00

This module provides caregivers with an overview of how to handle complaints, whether they be from clients, family members, co-workers or supervisors.

This module provides caregivers with an overview of how to handle complaints, whether they come from clients, family members, co-workers or supervisors. It covers the common reasons why people complain and what people tend to complain about in the healthcare setting. Aides will learn the four-step process that can be used to resolve most complaints.

Objectives:
  • Describe the five most likely reasons people complain.
  • List the top five issues complained about by healthcare clients.
  • Explain the four-step process that can be used to resolve most complaints.
  • Apply the same principle of handling complaints from clients to handling feedback from supervisors and coworkers.
  • Use the four steps (listen, apologize, solve, thank) in your daily work when handling complaints.

Additional information

Hours

1

Format

YOU MAY ALSO LIKE:

  • 2021 Medication Training Bundle

    Bundle and save these three topics to create a comprehensive learning experience for caregivers who help clients with self-administered medications.

    $225.00

    24% Off

  • Helping Clients with Medication Reminders

    This course provides an overview of the caregiver’s role in providing medication reminders for clients who take self-administered medications at home.

    $59.00

  • Battling Covid-19 in 2021

    An overview of coronavirus and COVID-19. Includes tips on recognizing signs and symptoms and keeping everyone safe.

    FREE

  • Supporting and Guiding Individuals through Dementia-Related Behaviors

    This course helps caregivers understand common dementia-related behaviors and triggers.

    $125.00

Title

Go to Top