The professional growth course provides caregivers with the definition of a preceptor and describes the qualities it takes to be a good preceptor.
This course includes information about passive, aggressive and assertive communication, how to be assertive with difficult people and the rights and responsibilities of assertive communication.
Building Trust and Confidence
This lesson provides information on establishing a therapeutic relationship, using boundaries to enhance trust, and communicating to build trust.
Caring Qualities of a CNA
This inservice is a great review of what it takes to be a top-notch caregiver.
CNAs on the Job
This Professional Growth module explores how nursing assistants can grow and evolve in their profession.
Conflict in the Workplace
A discussion of how disagreements and conflicts happen at work and ways in which they can be resolved!
Critical Thinking Skills
This inservice includes tips on how to think more creatively and critically, use better judgment, ask probing and pertinent questions to clarify information, explore new ideas and expose themselves to new concepts.
Customer Service in Healthcare
This course contains basic information on healthcare customer service, including the definition of “customer,” the importance of first impressions, and the benefits of striving for excellence.
Dealing with the Bully at Work
This module provides caregivers with a review of bullying in the healthcare environment–including what it is, who is doing it, and what they can do to make it stop!
Delivering & Documenting Cost Efficient Client Care
A timely topic for today’s economy, this inservice provides practical tips for how caregivers can save money throughout their daily client care.
Discover Your Flair for Excellent Client Care
This module teaches aides how to play the role of an excellent caregiver using genuineness, empathy, kindness, and creativity!
Enhancing Attention to Detail
This course serves as a review of how pay attention to and document all the details of their clients health and the care they gave.