This module teaches aides how to play the role of an excellent caregiver using genuineness, empathy, kindness, and creativity!

• Describe what it means to be “on stage.”
• Compare sympathy and empathy and explain how empathy contributes to the client experience.
• Discuss the importance of creativity when it comes to your “flair” for providing excellent care.
• Explain the relationship between genuine emotions and non-verbal communication.
• Put their own ideas for using their “flair” for excellent care into action on a daily basis.