This module provides caregivers with an overview of the types of difficult people they may have to work with on a daily basis.

• Discuss at least three reasons why co-workers and clients might be difficult to work with.
• Describe the difference between being aggressive, passive, and passive/aggressive, and why each can be difficult.
• Discuss at least three ways to handle workplace violence.
• List at least three physical conditions that can lead to combative behavior.
• Demonstrate strategies for dealing with difficult and combative people in your daily work.