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Get priceless insights and trends on the private duty home care industry in a classic spiral bound hard copy format (digital edition also included) with the 2022 HCP Benchmarking Report.
The data in this report is specifically for non-medical home care/Private duty/PCA providers.
Industry-specific metrics are segmented to be most insightful. Compare the findings to your agency size, revenue range, geographic region and more.
In addition to eye-opening data, the study includes article contributions from leaders in the home care industry who share their wisdom on the state of home care in 2021.
Since many of the benchmarks might be new or require specific calculation, those instructions are also included to add clarification.
Net Promoter Score® (NPS) Calculations
Client Net Promoter Score® (NPS) Breakdown – Geographic Region & Industry
Overall Client Satisfaction – Historical
Historical Industry Average Client Satisfaction Scores – Category
Employer Net Promoter Score (eNPS) Calculations
Caregiver Engagement Score (CES) Breakdown – Geographic Region & Overall
Overall Caregiver Satisfaction – Historical
Historical Industry Average Caregiver Satisfaction Scores – Category