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2018 Home Care Benchmarking Study (Digital Edition)

The 2018 Home Care Benchmarking Study is the most comprehensive collection of insights about the home care industry.

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2018 home care benchmarking study

What is in the Benchmarking Study?

The data in this report is specifically for non-medical home care/Private duty/PCA providers.

Powerful Segmented Data

Industry-specific metrics are segmented to be most insightful. Compare the findings to your agency size, revenue range, geographic region and more.

Insights from Industry Experts

In addition to eye-opening data, the study includes article contributions from leaders in the home care industry who share their wisdom on the state of home care in 2017.

Benchmark Calculations

Since many of the benchmarks might be new or require specific calculation, those instructions are also included to add clarification.

Data Points by Section

  • Historical Total Participation
  • Participation by Provider Type for 2018 Study

  • Historical Participation by Number of Locations

  • Historical Participation by Populations Served

  • Historical Participation by years in Business

  • Participation by u.S. State & Canada for 2018 Study

  • Participation by Revenue Range for 2018 Study

  • Participation by Participant Position Title for 2018 Study

  • Membership Associations for 2018 Study
  • Masters Participation by Provider Type for 2018 Study

  • Historical Masters Participation by Number of Locations

  • Historical Masters Participation by Population Served

  • Historical Masters Participation by years in Business

  • Historical Masters Participation by Geographic Region

  • <p class=”p1″>Top 10 Consumer Marketing Sources – Overall</p>
  • 2018 Top 20 Marketing Sources – Overall

  • 2018 Top 10 Marketing Sources – Masters

  • Historical inquiry Tracking Comparison – Median Revenue

  • Historical High vs Low inquiry-to-Admission Ratio – Median Revenue

  • Median Caregiver Hiring Conversions for 2018 – Percentile Ranking

  • Median Sales Close Numbers for 2018 – Revenue Ranges

  • Annual Sales Close Conversions – Home Care Pulse®Experience Management users vs. Non-users
  • Top 5 Growth Opportunities for 2018

  • Median Client Growth Rates – Revenue Ranges

  • Median Client Growth Rates – Geographic Region

  • Historical Median Client Acquisition Costs

  • Historical Median Client Acquisition Costs – Geographic Region

  • Client Acquisition Costs for 2018 – Percentile Ranking

  • Top 10 Caregiver Recruitment Sources/Methods for 2018
  • Top 10 Caregiver Recruitment Sources/Methods for 2018 – Masters

  • Top Caregiver Recruitment Sources for 2018 – Median Caregiver Turnover

  • Top Caregiver Recruitment Sources for 2018 – Median Caregiver Acquisition Cost

  • Historical impact of Caregiver Shortages

  • impact of Caregiver Shortages for 2018 – Geographic Regions

  • Median Caregiver Hiring Conversions for 2018 – Percentile Ranking

  • Median Hiring Conversions for 2018 – Masters ($5M+)

  • Median Hiring Conversions for 2018 – Revenue Range ($2.8M – $4.99M)

  • Median Hiring Conversions for 2018 – Revenue Range ($1.6M – $2.799M)

  • Median Hiring Conversions for 2018 – Revenue Range ($800K – $1.599M)

  • Median Hiring Conversions for 2018 – Revenue Range ($0 – $799K)

  • Median Revenue Per Caregiver Employee by Orientation Training Hours for 2018

  • Median Revenue Per Caregiver Employee by Ongoing Training Hours for 2018

  • Historical Median Caregiver Turnover Rate

  • Historical Caregiver Turnover Rate – Percentile Ranking

  • Caregiver Turnover Rate by Percentile Ranking for 2018 – Geographic Region

  • Caregiver Turnover Rate for 2018 – Revenue Range

  • Historical Median Caregiver Turnover Rate – years in Business

  • Historical Median Caregiver Turnover Rate – Geographic Region

  • Revenue Per Caregiver Employee for 2018 – Percentile Ranking

  • Historical Revenue Per Caregiver Employee – Percentile Ranking

  • Median Revenue Per Caregiver Employee for 2018 – Geographic Region

  • Median Revenue Per Caregiver Employee for 2018 – Revenue Ranges

  • Historical Median Caregiver Turnover – Caregiver Wages Comparison

  • Historical Median Hourly Caregiver Pay Ranges – Overall

  • Historical Live-in Caregiver Pay Ranges per 24-Hour Shift – Overall

  • Live-in Caregiver Pay Ranges per 24 Hour Shift for 2018 – Geographic Regions

  • Caregiver Wages by Geographical Region for 2018 – Pacific

  • Caregiver Wages by Geographical Region for 2018 – Central

  • Caregiver Wages by Geographical Region for 2018 – Great Lakes

  • Caregiver Wages by Geographical Region for 2018 – Southern

  • Caregiver Wages by Geographical Region for 2018 – Northeast

  • Number of Orientation Training Hours for 2018 – Percentile Ranking

  • Number of Ongoing Training Hours for 2018 – Percentile Ranking

  • Number of Orientation Training Hours for 2018 – Revenue Range

  • Number of Orientation Training Hours for 2018 – Geographic Regions

  • Number of Ongoing Training Hours for 2018 – Revenue Range

  • Number of Ongoing Training Hours for 2018 – Geographic Regions

  • Historical Top 10 Professional Training Programs

  • Historical Percentage of Agencies Providing Caregiver Benefits

  • Caregiver Benefits Provided for 2018 – Overall &amp; Revenue Ranges

  • Median Caregiver Acquisition Cost for 2018 – Number of Caregivers Employed

  • Median Caregiver Turnover Rate – Number of Caregivers Employed

  • Percentage of Agencies Who Have Caregivers Working for Multiple Organizations Simultaneously

  • Historical Revenue Percentile Rankings

  • Historical Revenue Percentile Rankings – Masters

  • Revenue Percentile Rankings for 2018 – Years in Business

  • Revenue Percentile Rankings for 2018 – Population Served

  • Revenue Percentile Rankings for 2018 – Geographic Region

  • Historical Median Revenue

  • Median Revenue for 2018 – Geographic Region

  • Median Revenue for 2018 – Number of Locations

  • Median Revenue for 2018 – Population Served

  • Historical Median Revenue – HCAOA Members vs. Non-Members

  • Historical Median Revenue – Home Care Pulse Experience Management Program users vs. Non-users

  • Profit &amp; Loss Comparison for 2018 – Geographic Region

  • Profit &amp; Loss Comparison for 2018 – Number of Locations

  • Profit &amp; Loss Comparison for 2018 – Revenue Ranges

  • Sales &amp; Marketing Expenses Percentile Ranking for 2018 – Revenue Ranges

  • Recruitment &amp; Retention Expenses Percentile Ranking for 2018 – Revenue Ranges

  • Historical Revenue Generated by Service Offerings

  • Historical Payer Source Percentage of Revenue

  • Historical Median Weekly Billable Hours

  • Service Billing Methods for 2018

  • Historical Length of Visit Median Billing Rates

  • Length of Visit Median Billing Rates for 2018 – Percentile Ranking

  • Length of Visit Median Billing Rates for 2018 – Geographic Region

  • Caregiver Skill Level Billing Rates for 2018 – Percentile Ranking

  • Caregiver Skill Level Billing Rates for 2018 – Geographic Region

  • Historical Percent of Providers Offering Live-in Care

  • Historical Median Live-in Care Billing Rates

  • Median Live-in Care Billing Rates for 2018 – Geographic Region

  • Historical Service Offerings – Overall
  • Service Offerings for 2018 – Revenue Ranges

  • Service Offerings for 2018 – Geographic Regions

  • Historical Client Turnover Rate

  • Client Turnover Rate for 2018 – Percentile Ranking

  • Client Turnover Rate for 2018 – Revenue Ranges

  • Client Turnover Rate for 2018 – Geographic Region

  • Historical Client Average Length of Service – Percentile Ranking

  • Historical Client Average Lifetime value – Percentile Ranking

  • Percentage of Providers Tracking Hospital Readmission Rates for 2018

  • Hospital Readmission Rate for 2018 – Percentile Ranking

  • Historical Sales per Full-Time Employee – Revenue Ranges

  • Historical Sales per Full-Time Employee for 2018 – Geographic Region

  • Weekly Billable Hours per Care Coordinator for 2018

  • Weekly Billable Hours per Non-Caregiver Employee for 2018

  • Number of Office Staff Employed for 2018 – Overall &amp; Revenue Ranges

  • Median Office Staff Annual Salaries for 2018 – Overall &amp; Revenue Ranges

  • Median Staffing Summary for 2018 – Overall &amp; Revenue Ranges

  • Median Staffing Summary for 2018 – Geographic Regions

  • Historical Top 5 Threats Facing Home Care Providers in Coming year

  • Office Staff Turnover for 2018 – Overall &amp; Revenue Ranges

  • Historical Median Office Staff Turnover – Geographic Regions

  • Provided Office Staff Benefits in 2018

  • Office Staff Benefits Provided in 2018 – Overall &amp; Revenue Ranges

  • Demand for Services Since COVID – Overall &amp; Regions

  • Operational Changes Made During Pandemic – Overall &amp; Regions

  • COVID Testing Frequency – Overall &amp; Regions

  • Average Number of Clients Who Tested Positive for COVID – Overall &amp; Regions

  • Average Number of Caregivers Who Tested Positive for COVID – Overall &amp; Regions

  • Median Pay increase per Hour for Caregivers Working With a COVID Client
  • Median COVID Expenses – Overall &amp; Regions

  • Received SBA Loan/Grant – Overall &amp; Regions

  • Median COVID Relief Funds Received – Overall &amp; Regions

  • Technologies used by Home Care Providers in 2018
  • Home Care Software used by Home Care Providers in 2018

  • Review Management Programs used by Home Care Providers in 2018

  • Review Management Programs Used by Home Care Providers in 2019

  • Applicant Tracking Systems (ATS) used by Home Care Providers in 2018

  • Providers that use an Applicant Tracking System – Caregiver Turnover

  • Customer Relationship Management (CRM) System used by Providers in 2018

  • Providers that use a Customer Relationship Management (CRM) System – Median Revenue

  • Net Promoter Score® (NPS) Calculations

  • Client Net Promoter Score® (NPS) Breakdown – Geographic Region &amp; Industry

  • Overall Client Satisfaction – Historical

  • Historical Industry Average Client Satisfaction Scores – Category

  • Employer Net Promoter Score (eNPS) Calculations

  • Caregiver Engagement Score (CES) Breakdown – Geographic Region &amp; Overall

  • Overall Caregiver Satisfaction – Historical

  • Historical Industry Average Caregiver Satisfaction Scores – Category

Article Contributors

Erik Madsen
Erik Madsen
Chief Executive Officer, Home Care Pulse
Vicki Hoak
Vicki Hoak
Executive Director, HCAOA
Peter Droubay
Peter Droubay
Director of Business Development &amp; Training, Caring.com
Marissa Snook
Marissa Snook
President/CEO, corecubed
Linda Leekley
Linda Leekley
Chief Content Officer, Home Care Pulse
Founder, In the Know
Brandi Kurtyka
Brandi Kurtyka
Chief Executive Officer, myCNAjobs
Jill Scott
Jill Scott
Manager of Member Services, The Home Care CEO Forum
Jonathan Henderson
Jonathan Henderson
Shareholder, Polsinelli
Madeleine Kline
Madeleine Kline
Associate, Polsinelli
Stephen Tweed
Stephen Tweed
Founder, The Home Care CEO Forum
Steve Weiss
Steve Weiss
President &amp; CEO, Hurricane Marketing Enterprises
Brad Murphy
Brad Murphy
VP of Sales &amp; Marketing, AlayaCare
Vicki Demirozu
Vicki Demirozu
National Director of Personal Care and Support Services, Interim Healthcare

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